Frequently asked questions
If you feel like we have missed anything or want further info, feel free to contact us!
35cm (H) x 27.5cm (W) x 7.5cm (D)Padded internal pocket: 27cm (H) x 22cm (W)
16cm (W) X 18cm (H)
Small (height approximately 2cm - 5cm)
Medium (height approximately 5cm - 7.5cm)
Large (height approximately 7.5cm - 9cm)
- Water resistant eco-cotton canvas
- Wipe clean using damp cloth
- Cold wash advised if neccessary
- Do not tumble dry
- Canvas, due to it nature has a coarse appreance and may show small signs of this.
- Hand wash advised. 20 degree wash if neccessary.
- Do not tumble dry.
- For a more permenant fix we advise applying a running stitch around the edge- a life skill that never goes to waste!
We ship with Royal Mail and for larger orders we use local couriers.
STANDARD - Orders up to £15.00 (£1.95)
Orders between £15.00-39.00 (£ 2.95)
Orders £40 and over (£3.95)
3-6 working days
NEXT DAY - £6.99
1-2 working days
WEEKEND - £9.99
With contact free delivery growing we may be taking measures to protect everyone. ID may have to be provided upon delivery to ensure safe receipt. We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. covid, strikes, floods etc.)
RETURN & EXCHANGE POLICY
We are confident in our products and we will always ensure customer satisfaction. However, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:
The items with the original receipt (confirmation mail) are returned within 30 days of purchase and;
The item has not been used and is in its original condition as purchased, including all packaging with original tags and labels attached
Customers are responsible for all return shipping costs and for ensuring the product arrives back to us safely. Refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment.
Special/customised orders are non-refundable unless there is a proven manufacturing fault with the product. This includes bags with patches already placed on the bag. If you notice an issue with your bag, you must inform us within 48 hours of receipt. For any related issues please email us.
If you need to return an item please contact email@example.com and one of our friendly team members will support you.
HOW TO APPLY YOUR PATCHES
Firstly we are so happy that you have invested in our patches. We have provided two ways of application:
Every patch (unless stated otherwise) has an iron on glue embedded on the back. This means you can apply the patch using either a heat press or a household iron. This should be done by an adult.You will need a clean cloth (heat safe fabric i.e. cotton) to place on top of the patch as a protective layer between the iron and the patch.
Applying the patch can be a fun experience for kids and adults. Please however bear in mind that using a hot iron can be dangerous. We therefore do not recommend that children apply the patches themselves. Please see below for our suggestion on how both children and adults can get involved in the application process.
- Prepare your bag and think carefully about where you want to place your patch and tell the adult applying the patch.
- Prepare the iron. Ensure children are at a safe distance from the iron
- Set the iron to NO STEAM and high temperature
- Place the cloth on top of the patch, iron over the cloth where the patch is positioned and slowly move the iron around covering all parts of the patch
- Then hold the iron on for approx 30 seconds to 1 minute
-Lift the iron up. If you find more heat is required then place the iron back on for another 20 seconds
- Allow to cool before touching the patch so the glue has time to set
- Take your bag wherever you go and show your patches to your friends. #BeproudwithPachee
We recommend doing a running stitch for a more permanent and secure finish especially if you wish to wash the bag or clothing.
If the patch is warm but has not entirely stuck on, use your finger to gently push the edges down as the glue may still be warm and activated. Allow it to cool for 1 minute. If you need to reapply heat then go back and follow the steps above.
If there are other patches near to where you are applying a new patch there is a chance of the iron coming into contact with it therefore you may find some wax transfer. The cloth should help avoid this.
Please note Pachee do not hold responsibility for any damages made to our products during application of patches. We do not hold any responsibility for any injuries/accidents occurring during the application or in relation to the application of patches or for the loss of patches.
PRIVACY & SAFETY
Welcome Pachee Pal. This is our Store Policy. If you are a customer or just visiting our site then this policy applies to you. By continuing to use our website you agree to the terms which have been detailed below.
Thank you and Happy Patching!
WHO WE ARE
Pachee Ltd (referred in this document to "Us", "We", or "Our") operating as Pachee.co.uk (referred to as the “Site”), company registration 11793432 of Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX. This page informs You of Our policies regarding the collection, use and disclosure of Personal Information We receive from users of the Site.
2. ABOUT THIS PRIVACY AND COOKIES POLICY
When You interact with Us either via the use of Our site, in person or via Our customer services, We collect data, some of which could be personal to “You”, “the user”.
3. RESPECTING YOUR PRIVACY
We are transparent about what We do with Your personal data, to help You understand the implications of the way in which We use Your data and the rights You are entitled to in relation to Your data.
4. YOUR RIGHTS
You are in control of Your data! You can:
Tell Us to stop using Your data (for example, unsubscribe from emails);
Turn off cookies
Ask Us to access the personal information We hold about You and how it’s used, or to correct things that aren’t accurate
Request that We transfer Your information to You or another service provider; and
Request that We delete Your personal data or stop processing it and collecting it, if it’s no longer necessary for Us to hold that data
Sometimes Your rights are subject to exceptions permitted by law, for example, where an access request might prejudice law enforcement activities. We’ll give You reasons if We can’t comply with a request.
If You have any concerns about any aspect of Our privacy practices, You can also report it to the relevant data protection supervisory authority in Your country of residence, work, or the place of any alleged infringement.
5. WHAT INFORMATION DO WE COLLECT AND WHY
Contact details: for example, Your name, address, phone number and email address. We use this to update You on Your order & fulfil it, send You emails about Our new products, fraud prevention and detection, showing You Our adverts for Pachee as You browse the web, targeted advertising including on social media networks and finding out more about what You and other customers like;
Transaction information: We use this to take payments, give refunds and for fraud prevention and detection (don’t worry, We don’t keep Your payment details);
Order history: We use this to perform Our contract with You so You can purchase products from Us, so that Our customer service team members can provide You with support and assist with returns and refunds, and so that We can find out what You and other customers like to make sure We are providing You with the best possible shopping experience;
Month of birth: for Our birthday club VIPs, so We can send birthday month offers;
Pachee Pal info: We use this to help Us run, and so You can be a member of Our loyalty programs;
Competition entries: We use this so You can participate in promotions and competitions, including contacting all Our lucky prize winners;
How You use Our site: We use this to give You a better shopping experience overall;
Personal identification details such as Your date of birth (We sometimes use this to detect and prevent fraud);
Your communication and marketing preferences: We use this information to make sure We are only sending marketing communications You have consented to receiving;
Your location: so We can offer You a unique shopping experience depending on where You live;
Your interests, preferences, feedback and survey responses: We use this to give You a better shopping experience, for Our internal market research purposes and to deliver targeted advertising to You based on those interests
This list is not necessarily complete and in certain circumstances We may need to collect additional information for one or more of the purposes set out in this privacy & cookies policy.
If You don’t want to give Us Your personal information or You want to remain anonymoUs, that’s okay too! But this may restrict Our ability to provide You with Our services or access to certain features on Our websites (for example, You can check out as a guest without creating an account or signing up to Our database, but We still collect certain personal details from You to fulfil Your order).
6. OUR LEGAL BASES FOR COLLECTING YOUR PERSONAL INFORMATION
Data protection laws require Us to have a legal basis for Using Your data. Here are the reasons why:
Consent. We can collect and process Your information with Your consent and for a specific purpose. For example, when You opt in to receive marketing communications from Us. You can always change Your mind! All Our emails have an unsubscribe option, or just contact Us (see below).
Contract. In certain circumstances, We need Your personal information to comply with a contract We have with You (or if We’ve asked You to take a particular step before entering into that contract). For example, ordering from Us is a contract You have with Us.
Legitimate interest. This is where processing Your data is needed for Our legitimate interests or those of a third party, provided those interests aren’t outweighed by Yours. Our legitimate interests include improving Our service, determining whether marketing campaigns are effective and enabling Us to enhance Our business. For example, We combine the purchase history of Our customers to identify trends and make sure We can keep up with demand.
Legal compliance. Sometimes We’re required by law to collect and process Your information. For example, where We pass on details of people involved in fraud or criminal activity to the police (such as anything captured on CCTV); or where We might be required to pass on information about a product recall.
Our website contains cookies. Whenever You visit Our website, Our servers automatically record information about Your Usage of this website through ‘cookies’.
Cookies are a feature of Internet web browsers which are small pieces of information stored by Your browser on Your computer's hard drive or mobile phone. Cookies are used to maintain session information betWeen Your browser and Our Site and identify things related to Your use of this Site such as the time of Your visit, its duration and the pages You visit. They enable Our system to recognise Your browser and provide features to You (such as ensuring that advertisements on this website are most directly relevant to Your interests). Most browsers can notify You when a new cookie is received, or turn off cookies altogether. However, if You turn off the cookies, some features may no longer be available to You. For this reason, We recommend You leave the cookies turned on.
We will only use information obtained via cookies in order to learn about Your preferences so that We may improve Our Site and the service offered through it. We may from time to time receive and store certain information relating to Your use of, and behaviour on, Our website. This information is commonly referred to as "clickstream" information. For example, We may record information such as the areas of the website You have accessed, the time, date and URL of the pages requested by You, Your IP address and Your browser software. The recording of such information enables Us to monitor the areas of Our websites that are most popular and to improve sections of the website accordingly.
We use information obtained this way in order to learn about Your preferences so that We may improve Our website and the service offered through it. We use two different types of cookie – session cookies and persistent cookies.
You might also see web banner advertising while browsing other websites related to products You’ve vieWed on Our website. We place these ads Using cookies. Some of the cookies We use are associated with Your account (including personal information about Your logged in statUs, Your location, email address You gave Us), and other cookies are not.
We use both first party and third-party cookies. First party cookies are those which We use. Third party cookies don’t originate from Us. Social networking sites use third party cookies so You should check the websites of those networks for more information about managing their cookies.
As part of Our commitment to maintaining Your privacy, the Pachee Ltd does not condone or encOurage spam.
Spam is 'unsolicited commercial electronic messaging'. People who purchase or subscribe to goods or services over the Internet or by email may attract an unsolicited electronic message or advertisement.
8. WHO WE SHARE YOUR DATA WITH
We use carefully selected third parties in certain parts of Our business. The relevant organisations include those:
who deliver customer relationship management;
who are involved in the warehousing and delivery of online orders;
involved in the payments system including financial institutions, merchants and payment organisations;
involved in providing, managing or administering Your product or service such as third party suppliers and posting services
involved in maintaining, reviewing and developing Our business systems, procedures and infrastructure including testing or upgrading Our computer systems; and
carefully selected third parties who wish to tell You about their products or services that might better serve Your online and lifestyle needs, promotions or other opportunities, where You have opted-in to receive these.
9. SECURITY AND RETENTION
Your information is stored securely whether in an electronic or physical form. We take all reasonable steps to protect all personal information from misuse, loss, interference, unauthorised access, modification or disclosure. If You transact with Us online, make sure You keep Your account details secure and contact Us if You think Your account has been accessed or Your privacy rights have been breached.
We’ll hold on to Your personal information only for as long as is necessary for the purpose We collected it or where We have a legitimate interest to continue doing so. Sometimes We are required by legal or regulatory requirements to keep hold of some of Your information even after You have closed Your account with Us, this may be to resolve disputes, prevent fraud, tell You about a product recall or to apply Our terms and conditions.
Our payment gateway is secure and when placing an order online, your card details are processed by an independent payment service provider, Paypal. We do not keep any personal payment information on our servers for security and all data is stored and transmitted in encrypted way between our site and payment gateway.
We acknowledge and support the importance of children’s privacy and safety. We do not knowingly collect personal information from children under 16.
If You become aware that a child under 16 has provided Us with personal data without parental consent, please contact Us through Our Data Protection Officer whose details are set below. If We become aware that a child under 16 has provided Us with personal information without parental consent, We will attempt to delete this information as soon as possible.
11. CONTACTING US
Thanks for reading; be sure to check out Our website for any changes to Our policy.
If you have any questions regarding this policy, please contact Us via the details on Our homepage.
If you are interested in stocking or selling our products on your platform, please contact us via firstname.lastname@example.org
- Credit / Debit Cards
- Offline Payments